Shipping policy
Shipping Policy
Last updated: [Date]
1. Order Processing
We typically process and prepare orders for shipment within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed after [cut-off time, e.g. 2:00 PM PST] are usually processed the next business day.
2. Shipping Methods & Estimated Delivery Times
Shipping methods shown at checkout may vary by destination. Estimated delivery times are calculated from the date your order ships (not the order date):
| Shipping Option | Estimated Delivery Time |
|---|---|
| Standard Shipping | 3–7 business days |
| Expedited Shipping | 1–3 business days |
| Local Delivery (where available) | Same-day or next-day delivery |
*Delivery times are estimates and begin when the order leaves our facility. Carrier delays, weather, and holidays may affect delivery.
3. Shipping Costs
Shipping costs are calculated at checkout based on package weight, destination, and the selected shipping method. You may see one of the following at checkout:
- Real-time carrier rates
- Flat-rate shipping
- Free shipping (if eligible)
Free Shipping: Orders over [e.g. $50] qualify for free standard shipping. (Adjust threshold as needed.)
4. Local Delivery & Store Pickup
We offer local delivery and store pickup when available.
- Local Delivery: Available to customers within [specify radius or ZIP codes]. Delivery fee: [fee or free over $X]. Choose "Local Delivery" at checkout.
- Store Pickup: Select "Pickup at Store" at checkout. We’ll notify you by email when your order is ready for pickup.
5. International Shipping
At this time we ship to [United States / list countries] only. If you would like international shipping, please contact us at [support@example.com] — additional fees, duties, and longer delivery times may apply.
6. Order Tracking
After your order ships, you’ll receive a shipping confirmation email with a tracking link (when tracking is available). If you don’t receive tracking information within 3 business days of your order, please contact us.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within [e.g. 7 days] of delivery at [support@example.com] or [phone number]. We will work with the carrier to file a claim and, if eligible, provide a replacement or refund.
8. Shipping Delays & Exceptions
Delivery dates are estimates. Delays can occur due to carrier issues, severe weather, high-volume periods, or customs inspections (for international orders). We’ll notify you of any known delays that meaningfully affect your order.
9. Contact Us
Questions about shipping? Contact our support team:
Email: [support@example.com]
Phone: [phone number] (optional)
This policy is a general guide. Specific shipping options and rates will be visible at checkout. For any special requests (rush orders, catering, large deliveries), contact us and we’ll do our best to help.